FAQ

Browse the collection, add your favourite pieces to the cart, and follow the checkout steps. You will get an email confirmation once your order is placed.

Contact us as soon as possible. We can change or cancel an order that has not yet shipped.

[No, you can check out as a guest. An account lets you track orders and save your details for next time.]

We deliver to [all areas of Kuwait]. See our Shipping Policy for details.

Most orders arrive within [2 to 4] business days. Larger or made-to-order items can take [5 to 10] business days. The estimate is shown on each product page.

Delivery costs [KWD X.XXX], and orders over [KWD XX] ship free. You'll see the exact cost at checkout.

We email you when your order ships, with tracking details where available.

You can return eligible items within [14] days of delivery if they are unused and in original packaging. Read the full Return Policy.

Contact us within [48 hours] of delivery with your order number and photos. We will arrange a replacement or refund.

Approved refunds go back to your original payment method within [7 to 10] business days after we receive your return.

We do our best to show products accurately, but colours may look slightly different on different screens. Handmade and natural pieces can also vary a little, which is part of their character.

Care instructions are listed on each product page. If you can't find them, ask us and we'll help.

Message us and we'll let you know if it's coming back. [You can also use the "notify me" option on the product page, if enabled.]

We accept [KNET, credit and debit cards, and other methods shown at checkout]. [Cash on delivery is available for eligible orders.]

Yes. Payments are processed securely by our payment providers, and we do not store your full card details. See our Privacy Policy.