We want you to love what you order. If something isn't right, here is how returns, exchanges and refunds work.

Return window

You can request a return within [14] days of receiving your order.

What can be returned

• Items must be unused, in their original condition and packaging, with all tags and accessories.
• Please keep your order number or proof of purchase.

What cannot be returned

• Gift cards.
• Custom, personalised or made-to-order items.
• Items that have been used, damaged by the customer, or are not in original condition.
• [Add any other exclusions, such as items marked Final Sale or hygiene products.]

Damaged or wrong items

If your order arrives damaged, defective or not as ordered, contact us within [48 hours] of delivery with your order number and clear photos. We will arrange a replacement or a full refund, including delivery cost.

How to start a return

• Contact us with your order number and the reason for the return.
• We will confirm whether it is eligible and explain how to send it back.
• Pack the item securely. Return shipping is paid by [the customer, unless the item is damaged or incorrect].

Refunds

Once we receive and inspect your return, we will notify you of the result. Approved refunds go to your original payment method within [7 to 10] business days. Your bank may need extra time to show it. Original delivery fees are [non-refundable] unless the item was faulty or incorrect.

Exchanges

If you'd like a different item or colour, start a return and place a new order. This is the fastest way to make sure your choice is in stock.

Cancelling an order

Contact us as soon as possible. We can cancel an order that has not yet been shipped.