Shipping Policy

We want your order to reach you safely and on time. Here is how shipping works at LAIMO.

Where we deliver

We currently deliver to [all areas of Kuwait]. [Add international shipping details here, or state that international delivery is not available yet.]

Order processing

Orders are processed within [1 to 2] business days after payment is confirmed. Orders placed on [Fridays, public holidays] are processed on the next business day. You will receive an email confirmation when your order is placed and another when it ships.

Delivery time

• Standard delivery: [2 to 4] business days within Kuwait.
• Larger or made-to-order items (such as furniture, rugs and trolleys): [5 to 10] business days. The estimate is shown on the product page.

These are estimates. Busy periods, weather and other circumstances can cause delays.

Tracking

Once your order ships, we send you a confirmation with tracking details where available. Our delivery partner may also contact you by phone to arrange the drop-off.

Delivery address

Please make sure your address and phone number are correct and complete. We cannot be responsible for delays or failed deliveries caused by incorrect details. If you need to change an address, contact us as soon as possible, before the order ships.

If no one is available

Our courier will try to reach you. If delivery cannot be completed after [2] attempts, the order may be returned to us. We will contact you to arrange redelivery, which may involve an extra delivery fee.

Damaged or missing items

Please check your parcel when it arrives. If an item is damaged, missing or incorrect, contact us within [48 hours] with your order number and photos, and we will make it right. See our Return Policy for details.

Cash on delivery

[Cash on delivery is available for eligible orders, or remove this section if you do not offer it.]